Refund Policy

2024-5-7 19:51:54


This document is a supplement to the ZBT Terms of Use (constitute a legally binding agreement between you and ZBT).

By making a purchase on ZBT, you certify that you have read, understood, and agree with this Refund Policy.


Refund Policy

There are no refunds when We terminate Your use of and registration with the Website or freeze any transactions if You violate these Terms or any other ZBT policies.

ZBT does not assume any liability and does not refund with regard to any transactions on purchase, sale or exchange of In-game items on the Website and app.

Before making any transaction on deposit or withdrawal You should review the Payment processor’s refund policy which shall apply to all payments through such Payment processor.

Any fees and transaction commissions paid by the Users are non-refundable and non-returnable. Due to the commission being non-refundable and non-returnable, a User is not entitled to claim any compensation from ZBT.

If a User’s Account is terminated or suspended by ZBT, any balance on said Account may be forfeited.


ZBT strictly adheres to a No-Refund Policy both during and subsequent to transactions. This policy is essential due to the real-time, irreversible nature of item exchange facilitated through the Steam platform. Any attempt to reverse transactions post completion might lead to unwarranted losses borne by the platform. Users participating in Steam item trades should priorly acknowledge and understand the irreversible aspect of these transactions.



In addition, ZBT does not entertain refund requests post deposition and prior to transaction execution. The rationale behind this rule is to ensure we are fully compliant with anti-money laundering laws and regulations encapsulated within jurisdictions such as China, the European Union, and the United States. A lapse on our part in this matter, as might be the case with allowing refunds on depositing orders, might breach said legal framework.


We request all users to read, understand and agree to the above clauses before initiating any transaction with us. Your agreement to the same would highlight your acceptance of our No-Refund Policy.


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